The location is idea for us because it is situated near most of our favourite stores and restaurants. It is also close to I90 which is the main hwy we use to get downtown to the KeyBank arena to watch the Sabers. The hotel environment is welcoming, and very hospitable. Our room was spotless and the bed was very comfortable. We received a complimentary breakfast which offered many options. The lobby offers a variety of entertainment options, along with a gym and a generous sized pool. It is also pet friendly, a service we did not use, but appreciated. Check-in and out was a breeze. The clerk was very friendly and even signed us up for a rewards program that we will be sure to use for further travel.
Ursula
Februari 2025
We stayed at Home2 during the first winter storm that happened around Christmas and I can only say THANK YOU to all the staff who remained calm, kind and strong given the “apocalypse” circumstances. After one of the most severe storms in history, there was no way to leave the facility. The staff kept us going with food and hot chocolate being served all day. When the power went off during the blizzard, they happily helped us to access the room and offered to carry our luggage. it was definitely a challenging time that turned into a great experience because of their excellent service. 10/10
Cristina
Desember 2022
The guest service agents were very nice and professional. Made us feel right at home. We booked a 1 bedroom suite, unfortunately it was not ready upon arrival. They did apologize and we understood, however, we were not early - actually arrived about 45 minutes past the hotel check-in time so found that a bit frustrating. When we did get into our room, about an hour later, we liked that it was very spacious and clean.
Amy
Agustus 2024
Very friendly staff. Renee at front desk was exceptional!! Encountered her many days. The staff working the breakfast bar were awesome, always wiping and refilling, very friendly.
Jan
Juli 2022
This hotel had the best free breakfast I've had in a long time. They had actual bagels that weren't stale or basic grocery bagels. They had a pancake machine that kept making little fresh pancakes.
Christine
Juli 2022
Staff were all friendly, cleaning of our room was great. The amenities in the room were great full size fridge/microwave/dishes
Christena
November 2023
Patrick & the team were so helpful. They went above & beyond to pick us up with the airport shuttle service, which we greatly appreciated.
Malcolm
April 2025
All in all I was very pleased with our stay. The staff was friendly, knowledgeable and accommodating. The location was perfect. I would highly recommend staying here,
Maureen
Agustus 2022
super clean room. pool was clean and warm. staff was friendly and helpful. check in was easy. great location. spacious room.
Peggy
Juli 2024
The facilities were great and easily accessible. All the household appliances were available clean and ready to use.
Rajkumar
Juli 2024